A Study on Registration and Login User Experience (UX)


  1. DESCRIPTION Words used
      • All the different words which we encounter all the time.  Each of them means differently to different audience and the key is to know what it means to our users.
    • SIGN IN and SIGN UP
      • Two very similar words with very different meaning.  We will explore the use of both these words.
  2. Positioning
    • Type 1: Both links at one section of the screen
      • Registration and Log in link conveniently located at one corner of the site.  Mostly use for content-focused websites.
    • Type 2: Both options ready to be filled
      • Fields for both Registration and Log In ready to be filled.  Mostly seen in social networks and restricted-access websites
    • Type 3: Access another one by clicking a link
      • Access Registration by clicking a link on the page where the fields for Log In are at, or the other way round.
  3. Registration Forms
    • Labelling
      • Should your fields stick to the convention, or should you make it look different by making it sound like a conversation, or with unique words meaning the same thing?
    • Arrangement
      • Which fields should come first and which later? How to arrange it so users would want to fill up the fields?
    • Amount
      • Should you have that many fields in your registration page?  How many fields are considered acceptable?
    • Duplicate Fields
      • Make sure your fields don’t waste the users’ time by doing the same thing twice.
    • Confirmation emails
      • An e-mail which requires you to move away from the webpage, just to return to the webpage via a link, and log in on another page…
    • Password Masking.
      • Explore the reason to hiding your passwords, and why it doesn’t make sense on some situations.
    • Deterring robots with Captchas
      • A tool to trick the robots which makes us feel stupid at times.
    • T&C and Newsletters
      • Do people actually read the T&C? How do you have more users signing up for your newsletters?
  4. A Personal Favourite
    • An exploration into a convenient registration page


The option to register or to sign in appears in almost every websites we visit.

Facebook landing page

Twitter Landing Page

Signing in is needed on websites to:

  1. restrict non-users from entering the website (Facebook, Twitter)
  2. access a personalised version of the website (Youtube)
  3. purchase items online (eBay, AirAsia)

For these different types of purposes, our patience level differs too.  We probably won’t mind if we need to register to enter a social network.  It has been seen as a norm since the birth of social network.

However, for some of us, needing to register to buy certain things doesn’t seem reasonable, especially when we don’t need to do the same in real life.

The process of registering and signing in can be seen as a hassle, especially when we need to key in a lot of information while registering and we need to keep keying in the same thing every time we come back (unless we save the information).

Since internet users are fairly impatient, it is important as a web designer to make sure that our users don’t get frustrated before they finish registering to ensure a high conversion rate.

So here, from my brief study on UX design plus my own personal experience surfing around the many seas on the internet, I will give my personal insights on this issue.
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